The U.S. Department of Transportation has closed its probe into Delta Air Lines’ handling of the July 2024 CrowdStrike outage without seeking penalties. The decision clears the carrier after a review of how it treated passengers during the disruption that grounded operations, triggered about 1.3 million customer impacts and left Delta with roughly $500 million in costs.
The department found Delta provided prompt refunds, baggage assistance and support for passengers with disabilities, and concluded enforcement was not warranted. The closure removes one regulatory overhang, even as Delta’s separate litigation with CrowdStrike continues in Georgia.