Lufthansa Cargo has introduced Emergency, a new add-on service for highly critical shipments that require absolute transport priority across the Lufthansa Group network. Available at more than 200 stations worldwide, the product can be booked at short notice, including online when capacity exists, and is designed to secure uplift and dedicated handling for urgent cargo such as spare parts, machinery, pharmaceuticals and medical samples.
The service sits within Lufthansa Cargo’s modular product range and can be combined with General Cargo, Dangerous Goods, Passive Temp Support and Vulnerables, together with td.Flash and td.Zoom speed options. Frankfurt, Munich and Vienna are among the locations with dedicated handling, while Frankfurt shipments move via the time:matters Courier Terminal in Cargo City North.
Emergency also includes 24/7 proactive monitoring and customer service in English and German. Lufthansa Cargo offers a money-back guarantee if a shipment is not available within six hours after the specified time of availability, positioning the product for planned and unplanned consignments where guaranteed uplift and continuous oversight are critical.