Star Alliance has opened a new Star Connection Center at Los Angeles International Airport (LAX), marking its ninth such facility worldwide. The center aims to streamline transfers for passengers connecting between member airlines at one of the alliance’s busiest North American hubs.
More than 350,000 passengers transfer between Star Alliance carriers at LAX each year. Dedicated agents use specialized software to identify travelers at risk of missing onward flights due to delays. Staff meet arriving passengers at the gate when needed and guide them to their next departure.
Star Alliance has operated connection centers for over a decade. Passenger-focused facilities are also at Brussels Airport (BRU), Chicago O’Hare (ORD), Frankfurt (FRA), and Toronto Pearson (YYZ). Baggage-focused centers operate at Houston (IAH), Newark (EWR), Washington Dulles (IAD), and San Francisco (SFO).
Every moment matters when connections are tight, and our goal is to make multi-airline journeys feel seamless, said Ambar Franco, Star Alliance Vice President of Customer Experience. At Star Connection Centres, our member airlines come together as one to ensure that, regardless of which airline passengers are flying with, they are supported from an Alliance perspective.
Sixteen Star Alliance members serve LAX, including Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Copa Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Singapore Airlines, SWISS, TAP Air Portugal, Turkish Airlines, and United. They operate more than 2,000 weekly flights to over 80 destinations in more than 20 countries.