Lufthansa’s new supervisory board chairman Johannes Teyssen has publicly identified “clear weak points” in the group and pledged to address them, sharpening scrutiny on the airline group’s performance, quality and customer loyalty. In remarks published in Zurich-based coverage, Teyssen also pushed back against concerns that Swiss could lose autonomy inside Lufthansa, stressing that the carrier must operate as part of a larger network.
Teyssen, who took over the supervisory board chair in May, framed the task as restoring the group to a stronger position economically and operationally. He linked that goal to customer retention and service quality, while warning that the business cannot be judged airline by airline in isolation. The comments come as Lufthansa Group continues to balance the performance of its different brands, with Swiss seen as one of the group’s stronger units.
No concrete turnaround plan, restructuring step or timetable was disclosed. Teyssen nevertheless indicated that he intends to work on the group’s shortcomings together with employees and management, at a time when the company’s scale and complexity remain central to the challenge.