ITA Airways has maintained its status as a 4-Star airline in the Skytrax rating, confirming a quality level assessed as high by the UK-based air transport evaluation body. The designation reflects solid overall performance rather than an isolated operational development.
The 4-Star label is presented by Skytrax as a seal of quality approval for airlines delivering good overall quality across the travel experience. The assessment is based on more than 1,200 indicators, covering digital services, inflight products and services, and airport services. ITA Airways is described as Italy’s reference carrier and is positioned among other European airlines holding a 4-Star status.
The current recognition highlights the quality of customer service, onboard experience and airport services, as well as the airline’s digital infrastructure. It is framed as a confirmation of ITA Airways’ reputation during a phase of strategic repositioning in the market.
ITA Airways is undergoing a structural transformation linked to Lufthansa’s acquisition of a 41% stake, alongside a 59% holding by Italy’s Ministry of Economy and Finance. The airline is progressing from SkyTeam to Star Alliance, with exit from SkyTeam scheduled by the end of April 2025 and full integration into the Star Alliance ecosystem expected in the first half of 2026. This alliance shift is set to reshape its international positioning and loyalty benefits framework.