United Airlines CEO Scott Kirby issued a Thanksgiving message praising employees for their resilience amid operational challenges, declaring the carrier the best airline in the world. Recorded in a cockpit at Newark Liberty International Airport alongside pilots and a flight attendant, Kirby thanked staff for supporting customers through summer disruptions and a recent shutdown. He highlighted investments in new aircraft, Starlink connectivity, technology, and restoring the airlines pre-9/11 credit rating.
The message follows ratification of a new contract by Uniteds 30,000 flight attendants, represented by the Association of Flight Attendants-CWA. Announced as a tentative agreement on March 26, 2026, the deal received member approval with ballots closing May 12. It delivers immediate pay raises upon ratification, with top hourly rates reaching $100 by contracts end, a $741 million signing bonus pool, boarding pay, and sit pay for ground delays. Additional terms restrict red-eye flights and improve hotel and scheduling notices, addressing grievances since the last raise in 2020. New provisions allow United to operate or control a regional United Express carrier with lower-paid flight attendants, barring flights staffed by United pilots.
Kirbys remarks underscore employee efforts amid FAA issues and contract negotiations, with pay scales effective May 31 ahead of June bidding.