American Airlines has named Paola Torri director of operations for Mexico and Canada, a newly created post based in Mexico City. She will oversee more than 30 destinations across both markets and report to José A. Freig.
Torri brings more than 25 years with the carrier, most recently as people business partner for international. The move folds Mexico and Canada into a dedicated leadership line as American tightens operational control across its North American network.
The appointment points to a sharper focus on reliability and service delivery in two markets that now sit higher on the carrier’s agenda.