United Airlines has updated its Contract of Carriage to require passengers to use headphones for in-cabin audio or video playback, authorizing refusal of transport, removal from flights, or bans for non-compliance. The policy, added on February 27, 2026, falls under Rule 21 on refusal of transport, alongside disruptive behaviors like ignoring crew instructions.
A United spokesperson explained the change clarifies expectations amid expanding onboard connectivity, particularly with Starlink-powered Wi-Fi enabling widespread streaming. Previously an encouraged courtesy via Wi-Fi rules, headphone use is now a formal contract stipulation across United’s network, including U.S.-France routes.
Passengers forgetting headphones can request complimentary earbuds from crew, subject to availability. The airline has not disclosed enforcement frequency, but the provision equips gate agents and crew to deny boarding or deplane violators.
The Trump administration has backed this measure, aligning with efforts to enforce passenger conduct standards amid rising in-flight disruptions. This formalizes etiquette long advocated by carriers; a 2023 American Airlines pilot’s viral speech urged passengers to end speakerphone and video playback, earning applause for stressing headphone use in shared spaces.
United becomes the first major U.S. carrier to codify headphone requirements in its refusal policy, addressing frustrations over audio disturbances as streaming proliferates.