United Airlines has formalized a policy requiring passengers to use headphones when consuming audio or video content onboard, with the Trump administration voicing strong support for the measure.
The carrier updated its contract of carriage on February 27, 2026, explicitly stating it may refuse transport to those failing to comply. This provision falls under the refusal-of-transport section, empowering crew to remove non-compliant passengers and potentially impose permanent bans.
United linked the timing to its Starlink Wi-Fi expansion, noting existing guidelines already promoted headphone use. The airline offers complimentary earbuds to forgetful travelers, aligning with standard cabin etiquette practices.
Transportation Secretary Sean Duffy endorsed the rule via social media on March 5, 2026, emphasizing civility at cruising altitude. “Everyone deserves a little peace at 35,000 feet… CIVILITY IS THE BEST CARRY-ON,” Duffy posted, soliciting public feedback on United’s initiative.
The policy also addresses broader disruptions, including interference with crew duties and non-compliance with smoking prohibitions. Industry observers note United as the first major U.S. carrier to codify headphone requirements in its binding passenger agreement, potentially setting a precedent amid rising passenger conduct concerns.
Travel experts view the update as a targeted response to a minority of noisy flyers, enhancing overall cabin experience without impacting most compliant passengers.