Pegasus Airlines is expanding its use of artificial intelligence with a new operations platform designed to support pilots, cabin crew, and ground teams with real-time data. According to information from technology partners and company case studies, the carrier has been rolling out AI-driven tools across its network to improve flight efficiency and the passenger experience.
The new platform aggregates operational information and delivers it directly to flight and cabin crews, as well as operations personnel, enabling more informed decision-making during day-to-day airline activities. AI models are used to analyze factors such as route characteristics, seasonal trends, and operational constraints, providing tailored recommendations for each flight.
This operational investment builds on Pegasus Airlines’ broader AI portfolio, which already includes virtual assistants for customers, employees, and call center agents powered by Azure AI Services and Azure OpenAI. The airline has also deployed machine learning for in-flight catering demand forecasting, reporting reductions in waste alongside higher onboard revenue and profitability per passenger.
With nearly 100 AI use cases identified internally and dozens already active, the new platform represents a shift toward embedding AI into core airline operations, extending earlier customer-facing applications into flight and crew management domains.